270-551 Exam

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Exam : Computer Associates
270-551
Title : Unicenter Service Support r11.2 Advanced Implementation Exam


1. What is the first step for ensuring members of the Domain Admins Active Directory group have the Analyst Service Desk Web Client and Access Type?
A. Create a contact using Merge LDAP.
B. Configure the Analyst access type.
C. Log in to the Service Desk Web Client.
D. Open the Service Desk Web Client.
Answer: B

2. How do you help ensure that local groups are available through replication?
A. By enabling replication rules on each region
B. By typing pdm_publish and pressing Enter
C. By associating local groups with global queue names
D. By using Web Screen Painter (WSP) on the production system to publish schema adaptations
Answer: C

3. You can edit .html files using Source View. Is this statement true or false?
A. True
B. False
Answer: A

4. In a CA Workflow Process Definition, the Operations list in the Workitem tab contains the web service calls.
A. True
B. False
Answer: A

5. Which command removes a region from the Global_Servers table?
A. pdm_deleteload -r
B. pdm_terminateload -r
C. pdm_userload -r
D. pdm_removeload -r
Answer: C

6. Where are the delete requests processed after the adapted forms are published?
A. In the $NX_ROOT/site/mods/www folders
B. In the $NX_ROOT/site/mods/www/htmpl/web/<InterfaceType>/<FormGroup> folder
C. In the $NX_ROOT/site/mods/wsp/project/web/<InterfaceType>/<FormGroup> folder
D. In the C:Program FilesCAUnicenter Service Desksitemods folder
Answer: A

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